FAQs


You need to allow roughly 4 weeks to see the effects that our Acnecide Medicinal Treatment products have on your acne. Due to the effects of benzoyl peroxide on your skin, your acne may sometimes appear worse before it gets better – but try not to give up. Try and remember that it may be a sign that it is actually closer to being better.

If you have any concerns, or your acne does not improve within 12 weeks, consult your pharmacist or doctor for advice.


Yes, you can! If you don’t suffer from acne then you can use our Daily Cleanser and Daily Moisturiser. These products don’t have the active ingredient benzoyl peroxide that are specific to treating acne, but are effective for maintaining clear and hydrated skin. See our full line up of complementary skincare products to find out more.



Yes, you can. When you first start using Acnecide Face Gel it’s recommended that for the first three days, you only use the treatment once a day in the evening before going to bed and leave on overnight. This ensures that you are getting your skin used to benzoyl peroxide. If after three days it is well tolerated, you can then increase Acnecide to twice daily. Make sure that you are applying a moisturiser after the treatment product to prevent dryness from occurring. To read more instructions on how to apply our Acnecide Face Gel, visit our product page.


Everyone is different and so is their skin. When trying a new product, it’s always best to do a patch test first. This will help determine if you are sensitive to the product and active ingredients before you use it on your face. If you have sensitive skin, we recommend that you consult your healthcare professional.


All of our treatment products in the Acnecide Medicinal Range contain benzoyl peroxide. Unfortunately, if you’re allergic to benzoyl peroxide, you will not be able to use the Acnecide Medical Treatment products. If you’re unable to use benzoyl peroxide, you can still benefit from our Daily Cosmetic Skincare products


Slight tightness or mild redness may indicate that your skin is adjusting to the active ingredient in our medicinal treatment products. This is a common occurrence which you may notice in the first days or weeks of treatment. It will normally subside if treatment is temporarily discontinued. If you experience dryness while using Acnecide Medicinal Treatment products, ensure that you are using a non-comedogenic moisturiser, such as Acnecide Daily Cosmetic Moisturiser. This can help to reduce the drying nature of benzoyl peroxide on your skin.


Given the nature of benzoyl peroxide, you may experience some minor irritation or dryness. In most cases, this will go away if treatment is discontinued temporarily. If it doesn't, we recommend that you see your healthcare professional. A non-comedogenic moisturiser (one that won't clog your pores) is an effective way to help manage any dryness that may occur. See our Daily Cosmetic Moisturiser with SPF to help combat dry skin.


Use a moisturiser every single day, both morning and night. There are no two ways about it, benzoyl peroxide is likely to dry your skin – even if it tends to be oily. The best way to counteract this is to use a non-comedogenic moisturiser every day. If you're just beginning with your benzoyl peroxide treatment, start using our Daily Cosmetic Moisturiser now, even before you notice any uncomfortable dryness.


Unfortunately, it's very difficult to get rid of acne overnight. The treatment of acne takes time, even for mild cases of acne. If you have mild acne, it might be worth implementing an anti-acne skincare routine as soon as possible to help resolve it. If you have more severe forms of acne or are just unsure about what will work best for your skin, speak to a healthcare professional to seek advice. To get the basic overview of what acne is and how to treat it, check out our article 10 Facts You Need to Know About Acne.


Acne on the chest, back and shoulders can be treated with our pharmacy-only range, Acnecide Treatment Gel 30g and Wash 100g. However we always recommend you should speak to your GP.


Benzoyl peroxide is a medication used to treat acne. When applied to the skin, it can penetrate deeply, helping kill acne bacteria living inside the pore.



Yes, our Acnecide Medicinal Treatment Range containing benzoyl peroxide have been tested for use on the skin. However because of its drying effects, it’s also important to use a complementary non-comedogenic moisturiser like that from our Daily Cosmetic Skincare range.



No you don't. Our Acnecide Face Gel and Face Wash for mild acne, plus our Daily Cleanser and Moisturiser can be purchased off the skincare shelf. However our Acnecide Gel and Wash for acne of the face, chest and back can be purchased from the pharmacy counter.


You can buy it right here from our website or alternatively, find a store near you in the Where to buy Acnecide page.


This product may bleach hair and coloured fabrics including clothing, towels and bed linen. Be careful to avoid contact of the gel with these materials. Please make sure that you wash your hands thoroughly after you have used it. Always read the label before use.


Adverse events should be reported. Reporting forms and information can be found at https://yellowcard.mhra.gov.uk/ 

Adverse events should also be reported to Galderma (UK) Ltd.

E-mail: Medinfo.uk@galderma.com

Tel: +44 1 923 208950

GB-ACC-2000037 December 2020